FAQ

Where do you ship to ? 
We ship worldwide (except to India).

How much does the shipping costs?
Branded Sunglasses Factory currently offers FREE SHIPPING WORLDWIDE for orders above $80. Orders below $80 only pay a flat rate of $8. All orders take approximately 1-3 business days to be processed and shipped. It then takes 10-25 working days to arrive or 3-9 working days if shipped via DHL Express.

What are the payment options ? 
We use PayPal to process our orders. You can tranfer the money from your PayPal account (if you have one) or pay directly with your Credit or Debit Card. PayPal accepts VISA, MasterCard, American Express, Discover and E-Check. We also offer credit/debit card payment option through our secure card processor (no account needed) for a hassle free transaction.

When will i get my order ?All orders are shipped within 1-3 business days. All orders takes a minumum of 15-30 working days to arrive or 1-9 working days with DHL Express. If an item is not in stock, it can take up to 5 days until we can ship it.

Where can i track my order?
You can track your order here.
 Tracking numbers take up to 5 days to be updated online so please do not worry if you can't track your order instantly.

Are all items in stock ? 
We stock about 75% of all the items shown on our site with the remainder having a 2-3 day wait. Of course, some items will be unavailable from our supplier as well, but we strive to maintain a discourse with them to avoid this problem. 

Are all sunglasses original ? Why are they so cheap ? 
Yes, all sunglasses we offer are original products. We do not sell any replicas or imitations. We can offer them at such discounted prices because we are selling directly from our wholesale warehouse in Asia. So, we don't have to pay the rent for a store and don't need to maintain a staff of salesmen.

Are all sunglasses boxed ?
Yes, all of our sunglasses comes with boxes. cleaning cloth and manuals.

What is your return policy ? 
Because we work on low margins we do not allow returns for a refund. We will accept only defective items for replacement. If we can't replace an item (for example, when it is out of stock), you will get a full refund. Liberal return policies are given at retail stores, but not very common in the wholesale industry. 

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